FAQ

Our commitment to you
At Brunoise, we place great importance on producing homemade pastries and providing customer service that our patrons are happy with. If you are not satisfied with your purchase, kindly write to us and let us know your concerns and we will make sure we improvise to serve you better 🙂

Planning an event/party
For cupcake decoration, we do flag cupcake toppers only at an additional fee of $0.40 per cupcake. You may provide your own artwork or alternatively, we can produce the artwork per your request. Our flag toppers are printed in high resolution on good quality paper (at least 300gsm).

Large orders
For cupcake orders larger than 2 dozen cupcakes, or to request personalized decorations, we encourage you to contact us and a member of our team would be delighted to assist you with your order details!

Orders fulfillment
Please select your preferred delivery date during checkout (refer to image on the left). In the event where a date is disabled on the calendar, it means we are booked on those dates and cannot commit to additional orders.

Delivery matters
All orders shall be picked up by patrons at our premise for now due to unforeseen circumstances. Address shall be provided upon request.
Delivery service will be provided on case-by-case basis, depending on our schedule. There will be a small fee charged depending on the location (approximately between $5 to $15). Delivery fee will be waived for orders of $200 and above.